GENERAL SHOPIFY QUESTIONS
I entered the wrong shipping address!
Let us know at email@example.com. If the item is returned to us in the mail for having the wrong address, we will confirm with you and will just have to charge for the additional shipping for the second attempt. If you have given us the wrong shipping address and the item is lost indefinitely and never returned to us, we can not offer a free replacement.
I received the wrong size / product / product was damaged.
Please snap a photo of the product you received (including size tag if applicable) and email it to firstname.lastname@example.org. If you can include your order # listed in the Shopify confirmation email, that is helpful. We will coordinate to pay for return shipping and then get you the correct item.
You are out of my size!
We often do one-time runs of merch and don’t necessarily restock on old items. If we are out, that is most likely the case, but you can always write to email@example.com to check.
I need to update my address:
Please email us at firstname.lastname@example.org, and include your order # from your purchase confirmation email. If you’re letting us know after the fact and the subscription has already been mailed to the wrong address, we may need to charge shipping for the second attempt at shipping once the magazine has been returned to us by USPS. If we were not updated of your address change and USPS does not return the magazine to us, we will need to ask you to buy a new copy.
Am I still subscribed?
If you purchased a subscription to issues #15-#17 and/or #16-#18, your subscription will end after you receive issue #17 and/or #18. If you would like to continue being a subscriber, please subscribe again after you receive your last issue. If you purchased an Auto-renew subscription in the past or are a new subscriber as of 2019, you will be subscribed until you wish to cancel.
We use an Auto-renewing subscription. AutoRenew is an app that will securely store your credit card information and will charge you once yearly, allowing for seamless subscription renewal. If your card is expired or declined, you will receive an email giving you the opportunity to update your payment information. Twelve months to the day after your subscription purchase, you will be instantly renewed for another year as long as your card info is still up to date. To update your payment or shipping info, please write email@example.com. To cancel your subscription, please write us in advance of your next charge.
When are issues released?
We will be announcing new issues every April, August, and December. We use a bulk mailing service for our subscribers and it can unfortunately take as long as three weeks from the online announce date to receive your magazine when we do our first shipment.
The latest issue is sold out!
Pro tip: sometimes we reserve a quantity of the latest issue to be sold only with subscriptions, even when the single, a la carte magazine product is sold out. If that issue is not available even via subscription, check our stockist page and you may very well find a copy in a store near you.
I still haven’t received my magazine!
If you’re a brand new subscriber, we will fulfill your order within a week of purchase, after which it will be subject to the shipment time quoted at check out. If you’ve bought a subscription and the latest issue is sold out, you will be included in the bulk shipment when the following issue comes out. In that case, or if you’re a subscriber receiving your second or third issue, we will use a bulk mailing service that can take up to 2-3 weeks from the online announce of the newest issue!
I’m still confused / I have other questions….
We’re happy to help. Feel free to check in with any questions at firstname.lastname@example.org. Keep in mind we are a small DIY team with part time staff managing the shop and typically bust out customer service responses on Monday afternoons.
DISTRIBUTORS & SHOPS
Are you a distributor, printer, big store, small store, or do you know of one you’d like to recommend? Whether you’re in the United States or elsewhere, please reach out to email@example.com to stock She Shreds Magazine.