GENERAL SHOPIFY QUESTIONS
I entered the wrong shipping address!
Let us know at firstname.lastname@example.org. If the item is returned to us in the mail for having the wrong address, we will confirm with you and will just have to charge for the additional shipping for the second attempt. If you have given us the wrong shipping address and the item is lost indefinitely and never returned to us, we can not offer a free replacement.
I received the wrong size / product / product was damaged.
Please snap a photo of the product you received (including size tag if applicable) and email it to email@example.com. If you can include your order # listed in the Shopify confirmation email, that is helpful. We will coordinate to pay for return shipping and then get you the correct item.
You are out of my size!
We often do one-time runs of merch and don’t necessarily restock on old items. If we are out, that is most likely the case, but you can always write to firstname.lastname@example.org to check.
I need to update my address:
Please email us at email@example.com, and include your order # from your purchase confirmation email. If you’re letting us know after the fact and the subscription has already been mailed to the wrong address, we may need to charge shipping for the second attempt at shipping once the magazine has been returned to us by USPS. If we were not updated of your address change and USPS does not return the magazine to us, we will need to ask you to buy a new copy.
Am I still subscribed?
When you purchase a ‘subscription’ product on our store, it will ask you to specify your starting issue, which will be a range of three issues, such as #14 - #16 or #16 - #18. If you’ve received your third magazine already, you can subscribe again by simply purchasing another subscription product on Shopify.
Example: You just received your third magazine, which was Issue #15. Go ahead and specify that you would like Issues #16 - #18.
What if I just want magazines forever?
When purchasing a subscription, you will be offered the “Auto-renewing subscription” option at check out. When you select this, you’ll receive your first magazine immediately if in stock, or starting with the release of the next issue per our release cycle. AutoRenew is an app that will securely store your credit card information and will charge you once yearly, allowing for seamless subscription renewal. If your card is expired or declined, you will receive an email giving you the opportunity to update your payment information.
When are issues released?
We will be announcing new issues every April, August, and December. We use a bulk mailing service for our subscribers and it can unfortunately take as long as three weeks from the online announce date to receive your magazine when we do our first shipment. The first issue you receive will match the issue range specified in the ‘Subscription’ check out.
The latest issue is sold out!
Pro tip: sometimes we reserve a quantity of the latest issue to be sold only with subscriptions, even when the single, a la carte magazine product is sold out. If that issue is not available even via subscription, check our stockist page and you may very well find a copy in a store near you.
I still haven’t received my magazine!
If you’re a brand new subscriber, we will fulfill your order within a week of purchase, after which it will be subject to the shipment time quoted at check out. If you’ve bought a subscription and the latest issue is sold out, you will be included in the bulk shipment when the following issue comes out. In that case, or if you’re a subscriber receiving your second or third issue, we will use a bulk mailing service that can take up to 2-3 weeks from the online announce of the newest issue!
The issues you receive should always match the product title (i.e. #16 - #18 or #17-#19) specified at check out and referenced in your confirmation email.
I’m still confused / I have other questions….
We’re happy to help. Feel free to check in with any questions at firstname.lastname@example.org. Keep in mind we are a small DIY team with part time staff managing the shop and typically bust out customer service responses on Monday afternoons.
DISTRIBUTORS & SHOPS
Are you a distributor, printer, big store, small store, or do you know of one you’d like to recommend? Whether you’re in the United States or elsewhere, please reach out to email@example.com to stock She Shreds Magazine.